Our Covid-19 Protocols

In light of the current coronavirus pandemic, we would like to reassure our guests that their health and safety and that of our staff remains our highest priority. In all our boutique hotels and guesthouses, we are adhering strictly to the advice and protocols of local government authorities, health organisations and WHO. Following stringent health and hygiene guidelines has always been at the core of our business operations, however we have reinforced to our employees even stricter preventative measures to keep our guests and staff safe by implementing the following:

Vaccinations

We are pleased to advise that all of our staff members are in the process of being vaccinated. All staff have received their first vaccination and our team will be fully vaccinated by the end of October 2021.

Protocols

On arrival at work the appointed Covid-19 Officer will screen and test all staff entering the premises. This will include conducting a temperature check, hand sanitizing and ensuring that all staff are wearing masks. Staff will be allocated duties for the day with respective work stations in order to maintain social distancing from each other at all times.

On arrival, guests will be allocated a designated bay and will be required to park their own vehicle. Guests will also be directed to the check-in station, where they will have their temperature checked and hands sanitised. The check-in station will have hand sanitiser at all times. There is a self-service check-in which is made available by scanning a QR code upon arrival.

Guests and staff members will be required to maintain social distancing at all times.

Guests or staff that leave the premises must do so with a face mask and have their temperature checked and hands sanitised upon return.

Maps and brochures can be photographed or accessed online in order to maintain distancing and hygiene. Room orientation will be provided whilst maintaining social distancing and a link to your mobile device will provide guests with additional information on additional services and activities.

Menus are available via a QR code which can be accessed using a mobile phone.
Continental and hot breakfasts will be individually portioned and served to the tables or guest room.

The tables will be separated so that the guests will be socially distanced from each other and sanitizer will be provided for each table. After breakfast is complete, all surfaces will be sanitised and wiped.

Please note that the manger on duty will constantly monitor social distancing of staff and guests as well as the sanitation of public spaces.

The reception area has a sanitising schedule that includes sanitising telephones, room keys, tablets, desk surfaces, desk stationary with each use.
Public spaces have a regular sanitising schedule that includes the sanitisation of door handles, doorbells, tables, bar surfaces and guest bathrooms.
The kitchen sanitising schedule that includes the sanitising of dining room tables, chairs, kitchen surfaces and equipment, door handles, crockery, cutlery and glassware.

Staff will be separated on tea breaks and will maintain social distancing at all times. The Covid- 19 Officer will screen all staff leaving and re-entering the premises.

Supervisors will allocate housekeeping staff to guest rooms for cleaning services and they will all be monitored to adhere to the appropriate protocols. Turndown services will be limited basic replenishment in order to maintain minimal interactions.

All deliveries will be screened and sanitized before entering the premises. The Covid-19 Officer or Duty Manager will receive goods and sanitise before distributing.

We will be offering a food & beverage service throughout the day and into the early evening and will follow the same procedure as breakfast service. The Duty Manager will co-ordinate this service in conjunction with the Head Chef and Barman on duty.

Our Night Porter will oversee the sanitising of the bar, lounge, dining room, reception, kitchen, verandas and public areas and will complete this task once all guests have retired to their rooms and before the morning staff arrive for duty.

 

Testing

Guests have access to multiple Covid-19 PCR & Antigen Rapid Testing sites. Results and travel certificates can be expected within 24-48 hours.

Our team can assist with making the necessary arrangements for tests and travel certification.

Contact details for direct bookings:
Dr Elinor Gapin
T: +27 46 648 1256